Terms & Conditions
Last updated June 15, 2026
A quick word before the fine print.
Saddle fitting is a relationship built on trust, around two parties who can't read a contract: your horse and a piece of leather worth more than most furniture. We treat every fitting like the horse is our own and every client like someone we'll see at the next show. The pages below are the legal frame that lets us do honest work without worry. Read them once, ride well, and odds are neither of us will need them again.
1. General
These Terms govern the services, products, and website of Pure Balance Saddle Fit ("we," "us," "Pure Balance"), the independent saddle-fitting practice of Susan McGinnis. By booking a fitting, buying a saddle or product, or using this site, you agree to these Terms. You confirm you are at least 18 years old, or that a parent or guardian is acting on your behalf. We may decline or end service at our discretion.
2. Our Services
Pure Balance provides independent saddle fitting, flocking and servicing, and the sale of new and pre-owned saddles, representing multiple makers (including Erreplus, Bliss of London, and Ikonic). A fitting is a professional assessment and adjustment based on the horse and rider presented on the day of service. It is a craft judgment, not a guarantee of a specific competitive result, soundness outcome, or that any horse will accept any saddle.
3. Appointments, Travel & Cancellations
Fittings are by appointment and may involve travel to your barn or facility. You agree to provide safe access, a suitable area to work, and a horse that is reasonably handled and safe to be around. Travel fees, where they apply, are quoted in advance. Cancellations or reschedules made on short notice, and trips where the horse or facility is not ready, may incur a fee for the reserved time and travel.
4. Payments, Deposits & Refunds
Fees for fitting, servicing, and travel are earned when the work is performed and are due on completion unless agreed otherwise in writing. Deposits on saddle orders and reserved fitting time secure your slot and the maker's allocation; once a fitting is performed, a custom order is placed, or a service is rendered, those amounts are non-refundable. Pricing quoted at booking applies to that engagement. We do not retroactively adjust a completed engagement for later price changes, promotions, or a different outcome than hoped. Any goodwill adjustment is at our sole discretion, decided case by case.
Appointment deposit. A $195 deposit ("Book Your Spot") is required to reserve your fitting. By paying it you acknowledge that: (a) you agree to these Terms; (b) the deposit is NON-REFUNDABLE under any circumstances once paid — including cancellation, postponement, rescheduling, change of plans, or not being present for your appointment (no-show); and (c) the deposit reserves Susan's time and travel and pays for the scheduling and fitting work delivered whether or not you purchase a saddle, with the full amount credited toward your fitting or saddle order when you proceed. The deposit is the price of reserving that time and work — it is not a penalty, a forfeiture, or an estimate of damages — except as required by applicable Texas or U.S. consumer law.
5. Saddle & Product Sales
New saddles and products carry only the warranty offered by their manufacturer; we pass those terms through and do not add to them. Pre-owned saddles are sold as-is, in the condition disclosed at sale, with no warranty of merchantability or fitness beyond what is stated in writing. A saddle that fits today may need adjustment as a horse changes shape over a season; ongoing servicing is a normal cost of keeping a saddle fitting well and is billed separately.
6. Equine Activity — Assumption of Risk
WARNING: Under Texas law (Chapter 87, Texas Civil Practice and Remedies Code), an equine professional is not liable for an injury to or the death of a participant in equine activities resulting from the inherent risks of equine activities.
Working with horses carries inherent risk that no amount of care removes: horses can spook, kick, bite, bolt, or fall, and tack and equipment can fail. You understand and accept these risks for yourself, your horse, your property, and anyone you bring to a fitting. You are responsible for safely handling and restraining your horse during service and for disclosing any known behavioral or health issue beforehand. Nothing in these Terms waives any liability that cannot be waived under Texas law.
7. Limitation of Liability
To the fullest extent allowed by law, our total liability for any claim arising out of our services or products is limited to the amount you paid for the specific service or product giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost competition results, training time, veterinary costs, or claims relating to a horse's performance, behavior, or soundness. Any claim must be brought within one year of the service or sale it concerns.
8. Indemnification
You agree to indemnify and hold harmless Pure Balance Saddle Fit and Susan McGinnis from any claim, loss, or expense (including reasonable attorney's fees) arising from your horse, your property, your handling of either, your use of a saddle or product, or your breach of these Terms.
9. Photography & Likeness
We may photograph saddles, fittings, horses, and facilities for records and for our portfolio or social media. If you prefer your horse, your facility, or yourself not be used in published material, tell us before the fitting and we will honor it. We will not publish a client's name or location without permission.
10. Intellectual Property
The content, photography, and design of this website belong to Pure Balance Saddle Fit or its licensors and may not be copied or reused without permission. Maker names and logos belong to their respective owners and are used only to identify the saddles we represent.
11. Dispute Resolution
We would always rather talk it out first, so please reach us before anything formal. If a dispute cannot be resolved that way, you and Pure Balance agree it will be settled by binding arbitration on an individual basis, not in a class action, in the Texas county where the services were performed, under Texas law. Each side bears its own costs unless an arbitrator decides a claim was brought in bad faith.
12. Privacy
We collect only what we need to serve you, such as your contact details, your horse's information, and fitting records. We do not sell your information. We share it only as needed to fulfill a saddle order with a maker, or where required by law.
13. Changes & Miscellaneous
These Terms are the entire agreement between us regarding our services and this site, and they may be updated here from time to time; the version posted at the time of your engagement applies. If any part is found unenforceable, the rest stays in effect. Failing to enforce a term is not a waiver of it.
Questions?
If anything here needs explaining, reach out before you book and we will walk you through it.
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